FAQ
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❓ Infinity Entertainment FAQ
Welcome to the Infinity Entertainment FAQ! This page answers some of the most common questions about our community and support system. If your question isn't answered here, feel free to open a ticket and a member of our staff team will gladly assist you.
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1. How do I get support?
If you need help with the server, one of our games, your account, or another community-related issue, please create a Support Ticket using the appropriate category.
To help us assist you faster, please include as much information as possible such as screenshots, videos, usernames, timestamps, or error messages. The more details you provide, the easier it is for staff to understand and resolve your issue.
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2. How do I report a player or member?
If you witness someone breaking the rules, please do not argue with them or attempt to handle the situation yourself.
Instead, create a Player Report or Member Report ticket and include any evidence you have. Helpful evidence includes screenshots, video recordings, usernames, timestamps, and a clear explanation of what happened.
Please remember that submitting false reports or intentionally edited evidence is a serious offense and may result in moderation action.
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3. I was warned, timed out, kicked, or banned. Can I appeal?
Yes.
If you believe a punishment was issued unfairly, you may submit an Appeal Ticket for staff to review.
If you were banned from the server, circle will DM you with an "appeal" button if you have the opportunity to appeal.
Please remain respectful, be honest about what happened, and include any evidence that may help support your appeal. Keep in mind that submitting an appeal does not guarantee your punishment will be removed. Every appeal is reviewed individually.
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4. Why was my message deleted?
Messages may be removed if they break the rules, are posted in the wrong channel, contain spam, inappropriate content, unauthorized advertisements, or otherwise disrupt the community.
Having a message removed does not always mean you've been punished. Sometimes staff simply clean up chats to keep channels organized and easy for everyone to use.
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5. Can I advertise my Discord server, Roblox game, or social media?
No.
Advertising of any kind is not allowed unless you have received permission from Infinity Entertainment Management.
This includes Discord servers, Roblox games or groups, YouTube channels, Twitch streams, TikTok accounts, businesses, referral links, giveaways, or recruiting members for another community.
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6. Can I message staff directly?
Unless a staff member specifically asks you to, please use our ticket system instead of sending direct messages.
Using tickets helps keep requests organized, allows multiple staff members to assist if needed, and ensures your issue is documented properly.
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7. How do I become a staff member?
Staff positions are earned, not requested.
Whenever Infinity Entertainment is looking for new Moderators, Administrators, Developers, QA Testers, or other team members, an official announcement will be posted.
When reviewing applications, we generally look for members who are: • Active within the community. • Respectful toward others. • Mature and responsible. • Helpful and professional. • Trustworthy. • Able to remain calm under pressure. • Knowledgeable about our rules and community.
Please do not create tickets or direct message staff asking for a position, as this will not increase your chances of being selected.
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8. I found a bug. What should I do?
If you discover a bug, please create a Bug Report Ticket as soon as possible.
When reporting a bug, include: • What happened. • How the bug occurred. • Steps to reproduce it. • Screenshots or videos. • Your device or platform, if applicable.
Please **do not abuse bugs or publicly share game-breaking exploit